EMILY’S MUSIC STUDIO POLICY 2025

Booking Summary

Please read before scheduling your first lesson.

Booking & Changes

Cancellations & Reschedules

  • Minimum 48 hours’ notice is required to reschedule or cancel without charge

  • Late cancellations (within 48 hours) will forfeit the lesson fee

  • No-shows are non-refundable

  • It is your responsibility to rebook missed lessons via the booking system

Lesson Types & Terms

Lesson Type 1: Initial Assessment

Rescheduling Rules: May be rescheduled once with 48 hrs notice

Expiry / Terms: One-time session

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Lesson Type 2: Casual/Single Lesson

Rescheduling Rules: Reschedule with 48 hrs notice

Expiry / Terms: Must be used within 60 days

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Lesson Type 3: 5 Lesson Package

Rescheduling Rules: Reschedule with 48 hrs notice

Expiry / Terms: Valid for 10 weeks from purchase

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Lesson Type 4: 10 Lesson Package

Rescheduling Rules: Reschedule with 48 hrs notice

Expiry / Terms: Valid for 20 weeks from purchase

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Lesson Type 5: School Term Packages

Rescheduling Rules: Reschedule with 48 hours notice; Max 2 make ups per term; must be rescheduled online.

Expiry / Terms: Make-ups must be used within term weeks only

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Need to switch to online?

  • Zoom lessons are available—request before the 24-hour cutoff.

Teacher cancellations

  • Will be rescheduled or credited.

1. Lesson Scheduling

1.1 All lessons must be purchased, scheduled, rescheduled, or cancelled through www.emilysmusicstudio.org/bookings

1.2 Term Packages follow the regular Victorian school terms:

Term 1: 3rd February – 4th April 2025 (9 lessons)

Term 2: 22nd April – 27th June 2025 (10 lessons)

Term 3: 21st July – 19th September 2025 (9 lessons)

Term 4: 6th October – 5th December 2025 (9 lessons)
*Please note Term 1 begins in Week 2 due to staggered returns.

1.3 School Term Packages do not include public holidays or school holiday periods. Extra lessons may be purchased for those times using a discount count to honour 15% off rate purchased at the start of the previous term.

1.4 To secure a regular weekly time, please email the studio. If you wish to change your time, please do so via the booking portal.

2. Cancellation & Rescheduling Policy

2.1 All reschedules must be made through the booking system. A minimum of 48 hours’ for a change is required.

2.2 If at least 48 hours notice is provided, the lesson fee will be carried forward and a make-up may be arranged.

It is the responsibility of the student (or parent/guardian) to reschedule the missed lesson through the website.

  • For Casual/Single, 5 and 10 Lesson Packages: make-ups must be booked and used within 60 days of the original lesson.

  • For School Term Packages: Make-ups must be booked and completed within the same school term.

2.3 Cancellations made within 48 hours of the lesson will result in the full lesson fee being charged, unless in the case of extended illness or emergencies (early communication is required).

2.4 No-shows (failure to attend without notice) are non-refundable and not eligible for reschedule.

2.5 Make-up lessons are not guaranteed and are subject to availability. They may be offered in alternative formats (e.g. online, shorter slots, group make-ups). Make-ups cannot be refunded, credited, or carried into a new term.

2.6 If the teacher must cancel, the lesson will be rescheduled or credited to your account.

2.7 Students with mild illness or transportation issues may request a Zoom lesson if notice is given before the 48-hour cutoff. Online lessons are billed at the same rate as in-person.

2.8 Package Expiry (not including school term packages - please see 2.9):

  • 5 Lesson Packages: expire 10 weeks from purchase

  • 10 Lesson Packages: expire 20 weeks from purchase

  • Unused lessons after this period will be forfeited unless prior agreement has been made.

2.9 For School Term Packages, students may reschedule up to two (2) lessons per term for make-up. These must follow the 48-hour notice rule and be completed within the same term.

3. Lesson Guidelines

3.1 Students must behave respectfully and follow the studio’s student code of conduct.

3.2 Parent or guardian supervision is required for students under age 11. Supervision may also be requested for students with specific learning needs. Parents are encouraged to observe lessons to support home practice.

3.3 Students are encouraged to bring the following to every lesson:

  • Water bottle

  • Required sheet music and resources

  • Pencil and eraser

3.4 Food is not permitted in the lesson room.

4. Health & Safety Guidelines

4.1 Students must sanitise hands upon arrival and maintain good hygiene.

4.2 Students displaying symptoms of illness should not attend lessons. If a student arrives visibly unwell, the lesson will be cancelled.

4.3 Zoom lessons are available as an alternative if requested in advance.

4.4 Online and in-person lessons are charged at the same rate.

5. Rate Increases

5.1 Rates are set on the recommended minimum rates from the Victorian Music Teachers Association (VMTA), and are subject to an annual review. Please see website for further information: https://www.vmta.org.au/teachers/vmta-recommended-rates/

5.2 Rates are displayed when booking for lessons on the bookings page.

5.3 Rate increases will occur at the start of each calendar year.

6. Child Protection Policy

6.1 Emily’s Music Studio is committed to the safety and wellbeing of all children. A comprehensive Child Protection Policy is in place in line with government regulations. View the policy here:EMS General Policies 2025.docx